Frequently asked questions
How to use the pen?
How to use the pen?
1. Press the tip of the pen onto a solid surface to allow the liquid to flow and soak into the tip.
2. Apply a small amount to the scratch you want to remove, taking care not to get any on the rest of the bodywork.
If necessary, remove any excess directly with a cloth before it dries.
3. Wait 3 hours.
4. Enjoy! Your car looks like new!
How many scratches can be repaired with a single pen?
Up to 30 linear meters of scratches. Keep the cap closed to prevent the formula from drying out.
What if I make a mistake?
Don't panic. As long as the product is not dry, wipe it off with a soft cloth. Once dry, use a little acetone to clean it off.
I used too much product and it dried out.
If you need to remove product that has already dried, put a little acetone on a cotton pad and rub until it is removed.
How long does the pen last?
If you remember to put the cap back on, the liquid will not dry out. You can therefore use the pen for as long as there is liquid left! On average, you can cover 30 meters of surface area with one pen.
Does it work on all types of paint?
Yes, The Magic Pen™ works on 99% of conventional paints (excluding matte/satin finishes).
Can I change my address after placing my order?
Yes, if your order has not yet been shipped. Please send us the new address as soon as possible via the contact form.
What are the delivery times?
Standard delivery: 5 to 10 business days.Orders containing non-personalized items will be shipped within 2 to 3 business days.
My tracking hasn't been updated?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express, and others), PayPal, Apple Pay, and Shop Pay.
Can I trust you? Is your site secure?
Yes, absolutely. Our site is completely secure and hosted on an HTTPS server that guarantees your protection and that of all your personal data.
How can I contact you?
Please contact us using the contact form available here and at the bottom of each page.