Frequently asked questions
How to use the pen?

How to use the pen?

1. Press the tip of the pen onto a solid surface to allow the liquid to flow and soak into the tip.

2. Apply a small amount to the scratch you want to remove, taking care not to get any on the rest of the bodywork.

If necessary, remove any excess directly with a cloth before it dries.

3. Wait 3 hours.

4. Enjoy! Your car looks like new!
How many scratches can be repaired with a single pen?

Up to 30 linear meters of scratches. Keep the cap closed to prevent the formula from drying out.
What if I make a mistake?

Don't panic. As long as the product is not dry, wipe it off with a soft cloth. Once dry, use a little acetone to clean it off.
I used too much product and it dried out.

If you need to remove product that has already dried, put a little acetone on a cotton pad and rub until it is removed.
How long does the pen last?

If you remember to put the cap back on, the liquid will not dry out. You can therefore use the pen for as long as there is liquid left! On average, you can cover 30 meters of surface area with one pen.
Does it work on all types of paint?

Yes, The Magic Pen™ works on 99% of conventional paints (excluding matte/satin finishes).
Can I change my address after placing my order?

Yes, if your order has not yet been shipped. Please send us the new address as soon as possible via the contact form.
What are the delivery times?

Standard delivery: 5 to 10 business days.Orders containing non-personalized items will be shipped within 2 to 3 business days.
My tracking hasn't been updated?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, American Express, and others), PayPal, Apple Pay, and Shop Pay.
Can I trust you? Is your site secure?

Yes, absolutely. Our site is completely secure and hosted on an HTTPS server that guarantees your protection and that of all your personal data.
How can I contact you?

Please contact us using the contact form available here and at the bottom of each page.

FAQ

About Orders

Can I change my address once my order has been placed?

Yes if your order has not yet been shipped. Please send us the address to be changed as soon as possible via the contact form.

Can I modify the billing address of my order?

We are unable to modify billing addresses once the order has been placed. As long as your order has been successfully placed and the shipping address is correct, your order can still be delivered.

My item arrived damaged.

We're sorry to hear that your item arrived damaged. Please send us an email within 30 days of delivery with your order number and a picture of the damaged item. Our customer service will address this issue as soon as possible. We are unable to address damages reported after 30 days of delivery.

I received the wrong item.

We apologize for the inconvenience. Please send a picture of the item(s) you received, along with the packaging, within 30 days of delivery. Our team will address this issue promptly.

An item is missing from my order.

No need to worry. It's possible that your items were shipped in separate packages. This occurs when an item is no longer available at the time of processing your order and is sent 1 or 2 days later in a separate package. If after more than 15 days, you still have missing items, please contact us via email.

How can I contact you?

Please contact us via the contact form available here and at the bottom of each page.

Shipping Information

How much does shipping cost?

Shipping is free.

When will my order be shipped?

Orders containing non-custom items will be shipped within 2 to 3 business days.

*Delays may occur during promotional sales events and holidays.

What is the delivery time frame?

Standard Delivery 5-10 business days.

My tracking hasn't been updated?

We're sorry to hear that your tracking hasn't been updated. Please allow approximately 24 to 72 hours for tracking to be updated after your package has been shipped. If tracking is still not available after this time, please contact us for further assistance.

Returns and Exchanges

Can I return or exchange my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us via the contact form.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and rectify it.

Exchanges

The fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us.

Payments and Promotions

Which payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, American Express, and others), Paypal, Apple pay and Shop pay.

Can I trust you? Is your site secure?

Yes, absolutely. Our site is completely secure and hosted on an HTTPS server that ensures your protection and that of all your personal data.

We accept payments via Visa and Mastercard, these global leaders would never let us continue our store if we had a significant rate of dissatisfied customers. Our online store is constantly monitored.

About the Product

Does the pen work on all car paints?
Yes. It works on all standard and metallic finishes (99% of cars). The only exceptions are matte or satin paints.

Will it match my car's color?
Yes. The formula is transparent and blends into any paint color by bonding with your car's clear coat. It works on black, white, red, silver—any color.

How do I use it?
Clean the scratch and let it dry.
Apply the pen directly on the scratch.
Wipe off any excess immediately.
Let dry 2 hours—done.
No tools or experience needed. Full instructions included.

Does it work on deep scratches?
It works best on light to medium scratches (parking lots, keys, shopping carts).
For deep scratches that pass the paint layer, results vary—it may improve the look but won’t make them invisible.

How long do results last?
Permanent. The repair resists rain, washing, sun and daily driving.

What if it doesn’t work on my scratch?
You’re covered by our 30-day money-back guarantee.
If you’re not satisfied, contact us for a full refund.

Can I use it on multiple cars or colors?
Yes. Wipe the tip between uses. One pen works on any car, any color.

Will it damage my paint?
No. It’s safe for paint, clear coat and plastic trim.

How many scratches can one pen fix?
Up to 30 meters of scratches—dozens of everyday marks.

Can I wash my car afterward?
Yes. Pressure washing, rain, soap—none of it affects the repair.

What if I apply too much?
If excess dries, wipe lightly with a cloth and a bit of rubbing alcohol or acetone.

Any further questions?

For any inquiries, please contact our customer service department at the following address: contact@stymagic.store. Our team will respond as soon as possible.

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